PLEASE NOTE: For Stanley/Stella products we are showing EU sizes. The sizes correspond to a smaller size in the US market, so US customers may like to consider ordering a size up.
PLEASE NOTE: For Stanley/Stella products we are showing EU sizes. The sizes correspond to a smaller size in the US market, so US customers may like to consider ordering a size up.
PLEASE NOTE: For Stanley/Stella products we are showing EU sizes. The sizes correspond to a smaller size in the US market, so US customers may like to consider ordering a size up.
Shipping policy
ORDERS
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are located, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at nexusarts.com@gmail.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at nexusarts.com@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Please note: because each product is made to order, we cannot offer returns for ordering the wrong sizes or if you changed your mind, thank you for your understanding in this.
Please see also our return policy for further details.
SHIPPING POLICY
When will I get my order?
Your order is been made especially for you when you place an order, it usually takes 2–5 business days to fulfill your order, after which it’s shipped out asap.
The shipping time depends on your location, but estimated lead-times are as follows:
● Australia: 2–14 business days
● Europe: 6–8 business days
● International: 10–20 business days
● Japan: 4–8 business days
● USA: 3–4 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide, and your order will be shipped from the nearest facility based on your location.
Will I be charged customs for my order?
An additional customs duty and/or tax fee can occur on international orders. These fees are not under our control and are been assessed by your local customs office.
Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, could you please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Check with your neighbours in case the courier left the package with them
● Ask your local post office if they have your package
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at nexusarts.com@gmail.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.